City of Wolverhampton Council | Safeguarding Team | Service Manager

🔎 About the Role:

We are seeking a Service Manager to join our dedicated Safeguarding Team at the City of Wolverhampton Council.

Contracted Hours: 37 hours per week (Full-Time)

 

💼 Key Responsibilities:

  • To Lead a designated area of Service to ensure effective, high-quality outcomes for adults.
  • To manage a multi-disciplinary service area, ensuring the provision of effective services responsive to assessed need and user views, in accordance with legislation and the Council’s policies, procedures and eligibility criteria.
  • To oversee the delivery of adult safeguarding services, including managing teams of social workers, safeguarding officers, and other professionals involved in safeguarding vulnerable adults.
  • To providing leadership in the development, implementation, and review of safeguarding policies and procedures, ensuring they are up-to-date, comprehensive, and in line with national standards and local requirements.
  • To develop and maintain safeguarding frameworks and procedures to guide the identification, reporting, and management of safeguarding concerns related to adults at risk of abuse or exploitation.
  • To implement strategies and initiatives aimed at preventing abuse, neglect, and exploitation, particularly for adults with care and support needs (e.g., those with learning disabilities, mental health conditions, physical disabilities, or older adults).
  • To ensuring that safeguarding practices are compliant with national and local safeguarding policies, including the Care Act 2014, the Safeguarding Vulnerable Groups Act 2006, and other relevant legislation.
  • To play a key role in the strategic development of wider Adult’s services through membership of the Safeguarding and Ageing Well management team.
  • Take a lead role as directed by the Head of Service on key projects, issues or initiatives.
  • Represent the Council in key multi agency forums.
  • Adopt a collaborative and supportive approach, to colleagues across the council and in partner organisations, providing operational advice, assistance and support by leading by personal example as a role model of commitment and excellent performance.
  • Build and maintain strong partnerships with other agencies, including the police, health services, housing providers, charities, and other local authorities, to provide a coordinated response to safeguarding and exploitation concerns, ensuring effective communication and information sharing between partner agencies in a way that respects confidentiality while safeguarding individuals at risk.
  • Support the transformation and re-design of the service focusing on delivery, quality and flexibility to meet customer expectations and improve value for money.
  • Transform services to ensure sustainability in the face of changing user and regulatory requirements and take advantage of technological innovations.
  • Regularly evaluate the effectiveness of safeguarding services, including reviewing case outcomes, feedback from service users, and compliance with safeguarding standards.
  • Make changes and advise Heads of Service in service provision required to meet assessed need.
  • Provide support to managers, which ensures achievement of positive outcomes for the service and city as a whole.
  • Maintain up to date professional knowledge, relevant professional accreditation and ensure awareness of all strategic service and legislative developments.
  • Play a key role in the delivery of integrated services to Adults across the council led services, ensuring appropriate focus on those most in need/at risk within the context of the wider service.
  • To ensure appropriate response to user complaints from within the service area.

 

✅ Requirements:

  • Qualified Social Worker
  • Registered with Social Work England
  • Substantial experience of operating at a managerial level, including managerial responsibility for professional and complex services portfolio, underpinned by relevant professional and managerial qualifications where relevant.
  • Detailed understanding of the major strategic challenges facing local government and the public sector as a whole, along with a high level of awareness of the opportunities available for improved collaboration and partnership working required in order to respond to increasing service demands and substantial reductions in available resources.
  • Eligible to work in the UK

 

📞 Interested?

For more information on this role or to apply, get in touch with our vendor department who will arrange for a specialist consultant to get in contact with you:

📧 jobs@onlysocialcare.com

📞 0203 906 8670

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I work closely with Kane to help coordinate recruitment and placement of social workers. As an associate consultant, I assist in matching candidates to suitable roles, support the team with candidate sourcing, and help manage day-to-day recruitment tasks to ensure everything runs smoothly and efficiently

With 5 years in recruitment and 5 years of sales experience, I bring a unique blend of relationship-building and negotiation skills to connecting social workers with the right employers nationwide. I’m dedicated to understanding the goals of both candidates and clients, ensuring placements that are not only successful but also sustainable for long-term career development. My approach focuses on clear communication and tailored solutions to create win-win outcomes for everyone involved.

With 3 years of experience in recruitment, I’m passionate about placing social workers in roles across the UK where they can truly make a difference. I combine deep industry knowledge with a personalised approach to work tirelessly in matching candidates with opportunities that align with their skills, experience, and career goals—ensuring a positive outcome for both candidates and clients.

Specialising in social work recruitment across the UK, I focus on finding candidates the roles they deserve. With 6 years of sales experience, I bring strong communication and negotiation skills to the table. I’m committed to making the recruitment process smooth, transparent, and rewarding, helping social workers secure opportunities where they can grow and excel.

Supporting social workers in finding fulfilling roles across the UK is my driving motivation. With over 25 years of experience in customer sales, I bring strong interpersonal skills and a client-focused approach to recruitment. By carefully understanding candidates’ career goals and applying my recruitment expertise, I ensure each placement is well-aligned, resulting in lasting satisfaction for both candidates and employers.

With 3 years of experience in social work recruitment, I’m passionate about connecting skilled social workers with the right opportunities across the UK, understanding that the right placement truly makes a difference. Through a personalised approach and deep market insight, I consistently deliver outstanding results efficiently while building lasting, trusted relationships with both candidates and clients.

I’ve been in recruitment for 6 years, working closely with social workers and employers across the country. My focus is on finding the best-fit roles for candidates, ensuring each placement is successful and long-lasting. By understanding both the needs of the workers and the requirements of the employers, I strive to create matches that benefit all parties and support career growth.

With 2 years of experience in recruitment, I’m proud to be part of a team that helps social workers take the next step in their careers. By carefully matching candidates to roles that fit their experience and ambitions, I strive to create lasting, positive outcomes for both social workers and the organisations they join.

With 14 years of experience in sales, I manage and support the team of consultants within the office while actively recruiting social workers across the UK. My role combines leadership with hands-on recruitment, ensuring we deliver excellent results by matching talented candidates with the right opportunities. I focus on driving team performance, fostering collaboration, and maintaining high standards to provide outstanding service to both candidates and clients.

I work alongside Nino in the vendor accounts department of the company and am currently completing a Business Administration apprenticeship. I help coordinate candidate submissions and manage communication with vendors to ensure timely and accurate recruitment processes. My role also involves maintaining candidate records and assisting with day-to-day tasks to keep the team running smoothly and meet recruitment goals across the UK.

I manage and support my team to efficiently source and submit candidates for social work roles across the UK. My role involves coordinating workflows, ensuring high-quality candidate submissions, and maintaining strong communication with clients and vendors to meet recruitment needs. With four years of experience in vendor management, I bring a deep understanding of the recruitment process and a commitment to delivering excellent results.

I work alongside Izzy in the compliance department of the company, bringing 2 years of experience handling the practical side of compliance. My responsibilities include reviewing candidate documentation, verifying qualifications and registrations, and ensuring all placements meet regulatory standards. I collaborate closely with the team to promptly identify and resolve compliance issues, maintain accurate records, and support the smooth running of audits and inspections.

I oversee all compliance and regulatory matters to ensure our agency operates within legal and industry standards. With 3 years of experience, I maintain up-to-date knowledge of social work regulations, conduct audits, and support the team in upholding best practices to ensure our candidates remain compliant helping us deliver safe, reliable, and trustworthy recruitment services.

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I work alongside Evie in the payroll department of the company, bringing 3 years of experience to ensure our agency social workers are paid accurately and on time each week. I am also training to become a qualified accountant, which is helping me build a deeper understanding of finance and payroll — and keeping me busy!

I work alongside Megan in the payroll department, leveraging 3 years of experience to efficiently manage day-to-day payroll queries and ensure smooth processing for all workers. I am currently undertaking training to become a qualified accountant, further developing my expertise and knowledge to advance my career in finance.
With over 10 years of experience within the social work sector, I pride myself on truly understanding the unique needs of both candidates and clients to find the perfect social work placements throughout the UK. With a strong focus on communication and efficiency, I consistently deliver fast, effective recruitment solutions that benefit everyone involved, helping social workers advance their careers confidently.

I have worked within the company for over 5 years. I have gained great knowledge for the business and have a strong focus for connecting social care professionals with rolls that suit their skills and ambitions. With excellent communication, I deliver a service resulting in smooth and successful long-lasting placements within the social care sector.

I lead the day-to-day operations of the agency, ensuring everything runs smoothly behind the scenes. Alongside managing processes, I also work directly as a consultant, supporting social workers and clients to find the best fit. With 8 years of experience recruiting social workers across the UK, this dual role allows me to balance operational efficiency with hands-on recruitment, helping the team deliver excellent service every day.

As Director, I oversee the strategic direction and operation of the agency ensuring we provide a reliable, efficient service to both clients and candidates. I’m committed to maintain high standards across the business, supporting our team, and driving continuous growth within the social work recruitment sector.