About the Role:
We are seeking a Unqualified Independent Domestic Violence Advisor to join our dedicated Domestic Violence Team at Manchester City Council.
Contracted Hours – 37 hours per week (Full-Time)
The role holder will coordinate and contribute to the provision of a high quality service to support service users and promote their independence ensuring service standards are achieved, maintained and improved.
The role holder will contribute to the positive engagement of service users with support services provided by both statutory and voluntary agencies, ensuring that they are appropriately supported and able to contribute positively to the community.
The role holder will assist with establishing and maintaining partnerships with a range of stakeholders and agencies in line with City Council policies and procedures.
Key Responsibilities:
- Coordinate and contribute to a responsive and efficient service user assessment service to determine their support needs and provide expert advice on a range of realistic and sustainable options within the context of relevant legislation.
- Ensure service users are referred to appropriate support services as necessary to improve outcomes and establish and maintain close joint working arrangements with other agencies and stakeholders.
- Work in collaboration with stakeholders and partners to actively help and support the identification and reduction of safeguarding risks to vulnerable residents of the city.
- Respond to all queries from a wide range of stakeholders, including both internal and external customers, in an efficient and courteous manner, using initiative and creative skills to respond appropriately to problems that arise.
- Work proactively and efficiently to manage workloads in a demand led and front line service and incorporate a flexible approach to problem solving.
- Ensure all records, processes and systems are up to date and maintained to assist with data collection and performance management.
- Personal commitment to continuous self development and service improvement.
- Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications
Requirements:
- IDVA qualification or previous experience working as an IDVA
Interested?
For more information on this role or to apply, get in touch with our vendor department who will arrange for a specialist consultant to get in contact with you:
0203 906 8670