Nottinghamshire County Council | Urgent Emergency Care | Service Advisor

🔎 About the Role:

We are seeking a qualified Service Advisor to join the Urgent Emergency Care Team in Nottinghamshire County Council.

This will be locations at: Queens Medical Centre – Nottingham Kings Mill Hospital – Mansfield Bassetlaw Hospital.

To be responsible for providing prompt and effective information, advice and access to services provided by the adult social care and public health department, the County Council and other associated agencies and to positively represent the department to the public and external agencies.

Contracted Hours are 37 hours per week.

💼 Key Responsibilities:

  • Provide a high quality and courteous advice and referral service for members of the public, people using a service and representatives of other departments or agencies, to ensure that people receive an immediate and relevant response to their enquiries.
  • Provide advice, information and signposting to people in respect of:
    • Services available from local authority departments and from voluntary and statutory agencies.
    • Advice that could be received from Benefit, Training, Information and Advice Officers.
    • Advice on problems referred to the department which concerns the well-being of individuals and families
    • Advice, information and assistance to self-funders.
  • Provide specialist social care advice, support and guidance to other front-line workers and health staff.
  • Triage referrals in order to decide the outcome for a contact including signposting, access to other services, or refer on for a more detailed community care assessment and complete an initial prioritising of need. Where necessary, seek guidance from qualified workers or the senior practitioner.
  • Retrieve existing relevant records, complete electronic referrals, and forward to relevant services.
  • Receive any complaints made by members of the public and deal with them in accordance with the County Councils Complaints Procedures as appropriate.
  • Create and maintain up to date accurate records and ensure good data quality.
  • Have awareness of and highlight any trends in service shortfall to team members.
  • Establish liaison with relevant local agencies to publicise and build good working relationships.
  • Maintain up to date leaflets and information and resource database in order to better inform people who use services and carers.
  • Attend team and other relevant meetings as appropriate.
  • Accountable for own performance.
  • Accountable for the quality of the information and advice provided.
  • Alert managers of issues that could affect performance.
  • Assist managers to meet specific service targets within agreed resources.
  • Assist team in maintaining appropriate partnership arrangements.
  • To adhere to County Council policies and procedures and the Nottinghamshire County Council Code of Conduct
  • Provide a good standard of customer service in accordance with Nottinghamshire County Council’s Customer Service Standards and Good Practice Guide.
  • Maintain effective working relationships and contribute to a working environment which is safe, considerate and

✅ Requirements:

  • Qualified Social Worker
  • Registered with Social Work England
  • Eligible to work in the UK

📞 Interested?

For more information on this role or to apply, get in touch with our vendor department who will arrange for a specialist consultant to get in contact with you:

📧 jobs@onlysocialcare.com

📞 0203 906 8670

Why Only Social Care Recruitment?

Apply for this job

Contact

Contact Harry below, and we will be in touch shortly.

Contact

Contact Jamahl below, and we will be in touch shortly.

Contact

Contact Alex below, and we will be in touch shortly.

Contact

Contact Izzy below, and we will be in touch shortly.

Contact

Contact Nino below, and we will be in touch shortly.

Contact

Contact Shannon below, and we will be in touch shortly.

Contact

Contact Keeley below, and we will be in touch shortly.

Contact

Contact Payroll below, and we will be in touch shortly.

Contact

Contact Daryl below, and we will be in touch shortly.

Contact

Contact Josh below, and we will be in touch shortly.

Contact

Contact Luke below, and we will be in touch shortly.

Contact

Contact Tom below, and we will be in touch shortly.

Contact

Contact Ross below, and we will be in touch shortly.

Contact

Contact Jamie below, and we will be in touch shortly.

Contact

Contact Austeja below, and we will be in touch shortly.

Contact

Contact Saif below, and we will be in touch shortly.

Contact

Contact Carl below, and we will be in touch shortly.

I work closely with Kane to help coordinate recruitment and placement of social workers. As an associate consultant, I assist in matching candidates to suitable roles, support the team with candidate sourcing, and help manage day-to-day recruitment tasks to ensure everything runs smoothly and efficiently

With 5 years in recruitment and 5 years of sales experience, I bring a unique blend of relationship-building and negotiation skills to connecting social workers with the right employers nationwide. I’m dedicated to understanding the goals of both candidates and clients, ensuring placements that are not only successful but also sustainable for long-term career development. My approach focuses on clear communication and tailored solutions to create win-win outcomes for everyone involved.

With 3 years of experience in recruitment, I’m passionate about placing social workers in roles across the UK where they can truly make a difference. I combine deep industry knowledge with a personalised approach to work tirelessly in matching candidates with opportunities that align with their skills, experience, and career goals—ensuring a positive outcome for both candidates and clients.

Specialising in social work recruitment across the UK, I focus on finding candidates the roles they deserve. With 6 years of sales experience, I bring strong communication and negotiation skills to the table. I’m committed to making the recruitment process smooth, transparent, and rewarding, helping social workers secure opportunities where they can grow and excel.

Supporting social workers in finding fulfilling roles across the UK is my driving motivation. With over 25 years of experience in customer sales, I bring strong interpersonal skills and a client-focused approach to recruitment. By carefully understanding candidates’ career goals and applying my recruitment expertise, I ensure each placement is well-aligned, resulting in lasting satisfaction for both candidates and employers.

With 3 years of experience in social work recruitment, I’m passionate about connecting skilled social workers with the right opportunities across the UK, understanding that the right placement truly makes a difference. Through a personalised approach and deep market insight, I consistently deliver outstanding results efficiently while building lasting, trusted relationships with both candidates and clients.

I’ve been in recruitment for 6 years, working closely with social workers and employers across the country. My focus is on finding the best-fit roles for candidates, ensuring each placement is successful and long-lasting. By understanding both the needs of the workers and the requirements of the employers, I strive to create matches that benefit all parties and support career growth.

With 2 years of experience in recruitment, I’m proud to be part of a team that helps social workers take the next step in their careers. By carefully matching candidates to roles that fit their experience and ambitions, I strive to create lasting, positive outcomes for both social workers and the organisations they join.

With 14 years of experience in sales, I manage and support the team of consultants within the office while actively recruiting social workers across the UK. My role combines leadership with hands-on recruitment, ensuring we deliver excellent results by matching talented candidates with the right opportunities. I focus on driving team performance, fostering collaboration, and maintaining high standards to provide outstanding service to both candidates and clients.

I work alongside Nino in the vendor accounts department of the company and am currently completing a Business Administration apprenticeship. I help coordinate candidate submissions and manage communication with vendors to ensure timely and accurate recruitment processes. My role also involves maintaining candidate records and assisting with day-to-day tasks to keep the team running smoothly and meet recruitment goals across the UK.

I manage and support my team to efficiently source and submit candidates for social work roles across the UK. My role involves coordinating workflows, ensuring high-quality candidate submissions, and maintaining strong communication with clients and vendors to meet recruitment needs. With four years of experience in vendor management, I bring a deep understanding of the recruitment process and a commitment to delivering excellent results.

I work alongside Izzy in the compliance department of the company, bringing 2 years of experience handling the practical side of compliance. My responsibilities include reviewing candidate documentation, verifying qualifications and registrations, and ensuring all placements meet regulatory standards. I collaborate closely with the team to promptly identify and resolve compliance issues, maintain accurate records, and support the smooth running of audits and inspections.

I oversee all compliance and regulatory matters to ensure our agency operates within legal and industry standards. With 3 years of experience, I maintain up-to-date knowledge of social work regulations, conduct audits, and support the team in upholding best practices to ensure our candidates remain compliant helping us deliver safe, reliable, and trustworthy recruitment services.

.

Contact

Contact Kane below, and we will be in touch shortly.

I work alongside Evie in the payroll department of the company, bringing 3 years of experience to ensure our agency social workers are paid accurately and on time each week. I am also training to become a qualified accountant, which is helping me build a deeper understanding of finance and payroll — and keeping me busy!

I work alongside Megan in the payroll department, leveraging 3 years of experience to efficiently manage day-to-day payroll queries and ensure smooth processing for all workers. I am currently undertaking training to become a qualified accountant, further developing my expertise and knowledge to advance my career in finance.
With over 10 years of experience within the social work sector, I pride myself on truly understanding the unique needs of both candidates and clients to find the perfect social work placements throughout the UK. With a strong focus on communication and efficiency, I consistently deliver fast, effective recruitment solutions that benefit everyone involved, helping social workers advance their careers confidently.

I have worked within the company for over 5 years. I have gained great knowledge for the business and have a strong focus for connecting social care professionals with rolls that suit their skills and ambitions. With excellent communication, I deliver a service resulting in smooth and successful long-lasting placements within the social care sector.

I lead the day-to-day operations of the agency, ensuring everything runs smoothly behind the scenes. Alongside managing processes, I also work directly as a consultant, supporting social workers and clients to find the best fit. With 8 years of experience recruiting social workers across the UK, this dual role allows me to balance operational efficiency with hands-on recruitment, helping the team deliver excellent service every day.

As Director, I oversee the strategic direction and operation of the agency ensuring we provide a reliable, efficient service to both clients and candidates. I’m committed to maintain high standards across the business, supporting our team, and driving continuous growth within the social work recruitment sector.