About the Role:
We are seeking a qualified Service Advisor to join the Urgent Emergency Care Team in Nottinghamshire County Council.
This will be locations at: Queens Medical Centre – Nottingham Kings Mill Hospital – Mansfield Bassetlaw Hospital.
To be responsible for providing prompt and effective information, advice and access to services provided by the adult social care and public health department, the County Council and other associated agencies and to positively represent the department to the public and external agencies.
Contracted Hours are 37 hours per week.
Key Responsibilities:
- Provide a high quality and courteous advice and referral service for members of the public, people using a service and representatives of other departments or agencies, to ensure that people receive an immediate and relevant response to their enquiries.
- Provide advice, information and signposting to people in respect of:
• Services available from local authority departments and from voluntary and statutory agencies.
• Advice that could be received from Benefit, Training, Information and Advice Officers.
• Advice on problems referred to the department which concerns the well-being of individuals and families
• Advice, information and assistance to self-funders. - Provide specialist social care advice, support and guidance to other front-line workers and health staff.
- Triage referrals in order to decide the outcome for a contact including signposting, access to other services, or refer on for a more detailed community care assessment and complete an initial prioritising of need. Where necessary, seek guidance from qualified workers or the senior practitioner.
- Retrieve existing relevant records, complete electronic referrals, and forward to relevant services.
- Receive any complaints made by members of the public and deal with them in accordance with the County Councils Complaints Procedures as appropriate.
- Create and maintain up to date accurate records and ensure good data quality.
- Have awareness of and highlight any trends in service shortfall to team members.
- Establish liaison with relevant local agencies to publicise and build good working relationships.
- Maintain up to date leaflets and information and resource database in order to better inform people who use services and carers.
- Attend team and other relevant meetings as appropriate.
- Accountable for own performance.
- Accountable for the quality of the information and advice provided.
- Alert managers of issues that could affect performance.
- Assist managers to meet specific service targets within agreed resources.
- Assist team in maintaining appropriate partnership arrangements.
- To adhere to County Council policies and procedures and the Nottinghamshire County Council Code of Conduct
- Provide a good standard of customer service in accordance with Nottinghamshire County Council’s Customer Service Standards and Good Practice Guide.
- Maintain effective working relationships and contribute to a working environment which is safe, considerate and
Requirements:
- Qualified Social Worker
- Registered with Social Work England
- Eligible to work in the UK
Interested?
For more information on this role or to apply, get in touch with our vendor department who will arrange for a specialist consultant to get in contact with you:
0203 906 8670